By accessing or using the Gromelvia website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
These terms may be updated from time to time without notice. It is your responsibility to review these terms periodically for changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.
Gromelvia provides mobile car wash and detailing services in Dandenong and surrounding areas. Our services include, but are not limited to, basic car washing, premium detailing, paint protection, and specialized cleaning services.
We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.
When booking our services, you agree to provide accurate and complete information about yourself, your vehicle, and the service location.
Appointments are subject to availability and confirmation. We will make reasonable efforts to accommodate your preferred date and time, but cannot guarantee specific time slots.
We may contact you via email or phone to confirm or reschedule appointments. It is your responsibility to ensure that the contact information you provide is correct and up to date.
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
We reserve the right to cancel or reschedule appointments due to severe weather conditions, staff illness, or other unforeseen circumstances. In such cases, we will notify you as soon as possible and offer to reschedule or provide a refund as appropriate.
Prices for our services are as listed on our website or as quoted to you directly. All prices are in Australian Dollars (AUD) and include GST where applicable.
Payment methods accepted include credit/debit cards, electronic bank transfers, cash, and mobile payment apps.
For some services, a deposit may be required at the time of booking. The balance is due upon completion of the service unless otherwise agreed.
Pricing errors may occur occasionally. We reserve the right to cancel any orders placed for services listed at an incorrect price, regardless of whether the order has been confirmed or payment has been made.
We strive to provide high-quality services and customer satisfaction. If you are not completely satisfied with our service, please contact us within 24 hours of service completion, and we'll address your concerns.
However, we cannot guarantee the removal of all stains, blemishes, or damage from your vehicle. Results may vary depending on the condition of the vehicle, age of stains, and other factors.
We are not responsible for any pre-existing damage to vehicles, including but not limited to scratches, dents, cracked glass, or mechanical issues.
You are responsible for removing valuable personal items from your vehicle before service. We are not responsible for lost, stolen, or damaged personal items left in the vehicle.
You must ensure that your vehicle is in a safe and accessible location for our team to perform the service.
You agree to provide access to water and electricity if required for your specific service, unless otherwise arranged.
You represent that you are the owner of the vehicle or have permission from the owner to authorize our services.
License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
Prohibited Activities: You agree not to:
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Gromelvia or our content suppliers and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content from our website without our express written permission.
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.
To the maximum extent permitted by law, Gromelvia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total liability for any claim arising from or related to these Terms of Use or our services shall not exceed the amount you paid us for the specific service giving rise to the claim.
You agree to defend, indemnify, and hold harmless Gromelvia, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our services, or your violation of these Terms of Use.
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms of Use or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms of Use, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Gromelvia regarding our services and supersede all prior agreements and understandings, whether written or oral.
If you have any questions about these Terms of Use, please contact us: