Return Policy

1. Return Period

You can return items within 30 calendar days from the date of receipt. This period provides sufficient time to familiarize yourself with the product and make a decision regarding its compliance with your expectations.

2. Return Conditions

For a successful return, the item must meet the following requirements:

• Item must be in original packaging
• All labels and tags must be preserved
• Item must be unused and in sellable condition
• All components and accessories must be included
• Receipt or proof of purchase must be retained

3. Return Shipping Costs

Return shipping costs depend on the reason for return:

• Customer's responsibility: if the item doesn't fit, changed mind, or wrong selection
• Seller's responsibility: if the item is defective, damaged, or doesn't match the description

4. Return Process

To initiate a return, follow these steps:

1. Fill out the online return form on our website
2. Specify the order number and reason for return
3. Receive confirmation and shipping instructions
4. Pack the item according to the received instructions
5. Send the item to the specified address

5. Exceptions - Items Not Eligible for Return

The following categories of items are not eligible for return:

• Personal hygiene items (toothbrushes, cosmetics after opening packaging)
• Items on sale with appropriate marking
• Digital products (software, e-books, music)
• Custom-made items
• Perishable items (food products, flowers)

6. General Legal Requirements

7. Cancellation Policy

Cancellation Timeframes

To receive a full refund, you must cancel your booking according to the following schedule:

• Standard services: Cancel at least 24 hours before the scheduled appointment
• Premium services: Cancel at least 48 hours before the scheduled appointment
• Group sessions: Cancel at least 72 hours before the scheduled session

Refund Structure

The amount of refund depends on when you cancel:

• Full refund (100%): Cancellation within the specified timeframe above
• Partial refund (50%): Cancellation less than the required notice period but more than 2 hours before service
• No refund (0%): Cancellation within 2 hours of service or "no-show" without cancellation

Cancellation Process

You can cancel your booking through the following methods:

1. Online account: Log into your personal account and select "Cancel Booking"
2. Phone: Call our customer service at our phone number during business hours
3. Email: Send cancellation request to our email with your booking reference
4. Cancellation form: Fill out the online cancellation form on our website

Refund Processing Time

• Cancellation confirmation: 2 hours
• Refund processing: 3-5 business days
• Credit to original payment method: 5-10 business days

Cancellation Exceptions

Special conditions apply in the following circumstances:

• Force majeure events: Full refund available regardless of timing (natural disasters, government restrictions, etc.)
• Medical emergencies: Full refund with appropriate documentation
• Service provider cancellation: Full refund plus compensation if applicable
• Non-refundable packages: Certain promotional packages and discounted services may be non-refundable (clearly marked at time of purchase)
• Membership services: Monthly memberships require 30-day cancellation notice

8. Refund Procedure

Refund Methods:

• To the bank card used for payment
• As store credit (at customer's request)

Refund Timeline:

• Processing return request: 2-3 business days
• Inspection of returned item: 3-5 business days
• Credit to card: 5-10 business days